1/19/2024 0 Comments Fast trax fort myersShe said he'd arrived and she will let him know they have guests who would like to ride. We waited for 30 minutes and went in again asking for an update on the supervisor. She sold us these tickets, watched us walk out there with an excited 4 year old, knowing all the while that there was NO ONE there to operate the rides. But what was worse - there were no attendants at any of these rides! We went back into the arcade and were told by the woman who sold us the tickets that her supervisor (the one who was to tend to these rides) was running late for work. (We paid $10 EA to join her in these unlimited rides). Unfortunately, when we stepped outside to the amusement park, we found that there were only SIX (6) rides in the Midway section, only 2 of which could also be ridden by the accompanying adult. I paid $42.99 which covered my 4-yr old granddaughter, myself and my husband to ride the Midway rides. The pricing information indicates that for kids our granddaughter's height/age, she is cleared to ride the rides locates in the "Midway" section of the amusement park. You enter into an arcade with video games. While babysitting our 4 yr old granddaughter one day, we decided to take her to Zoomers. we live just 5 minutes down the road from Zoomers. They have a lot of work to do if they want to be able to continue charging these prices for their birthday packages. Even when it was time for me to pay the paperwork was incorrect. Our room was reserved for 4:00 and they came and got me at 3:00 and said our pizzas were ready and no one could explain why they were changing the time. The birthday rooms are EXTREMLY tiny and they rush you with only giving 45 min for food, cake and presents. No one even checked with me to see if we needed anything or if everything was going ok. The food is horrible and the staff is extremely slow. Honestly for the amount of staff that they have, they were still pretty much clueless to what was going on. The kids waisted alot of the party time waiting in line to fix this situatuon. I purchased extra game cards for the children and when they went to ride the rides they made them swipe their cards even though they were wearing wrist bands and they were deducting the money off of the game cards even though rides are included in the price. There is a 10 child minimum and beware of hidden costs for each additional child over the 1st 10. I called a supervisor the next day & they assured me that everything would be corrected, which it wasn't. They called me 2 days before and all of the info was incorrect from the sex of my child, the age of my child to the time of the party. I booked my childs party 6 wks before the actual party and everything from the paperwork to the food was screwed up. They literally do not know what is coming or going. Zoomers birthday packages are WAY over priced for what you get! The staff is extremely unorganized. Im not going to be wasting anymore time or money on this place. Needless to say these employees can keep the go-carts. Its a shame really, you spend money to have a good time and people that work there spoil it. A manager came out to assess the situation, I stepped in to back up the guest and share my feelings about these employees. He must have had the same experience we did with these kids only they pushed him a bit too far and after confronting the kid they started scuffling. After playing some games inside we rode the grand prix track which was great! While we were exiting the track we noticed another guest extremely frustrated and annoyed exiting the slick track. "We get it, you work here, stop ruining our fun" is what I was thinking. The smug arrogance of especially one of these kids was absolutely appalling and left a very bad taste in our mouths. These kids must have needed to show off how "cool" they were since they work at a go-cart track. Come to find out it was to the 3 employees in the carts behind us. We were getting prepared to ride the slick track and the attendant said,"Don't start any trouble." Thinking it was in reference to one of the people in our group I didn't think too much about it. Apparently we were going to find out how out of hand things can get with these young employees. We have always had a pretty good time here even though the cart staff is a little cocky and lack luster. One Friday evening a group of us decided to kill some time and go ride the carts. The main draw are the go-carts in my opinion. Its a fun spot for kids and adults a like.
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